Support

Get help with invoice tracking, payment follow-up, and account access.

PromptPay Copilot is live as an MVP. Use this page as the support path for product, account, billing, and production access questions.

Product help

Get help understanding invoice tracking, payment follow-up, document uploads, reminders, and evidence packets.

Get help with sign-in, company accounts, user access, and workspace questions.

Review plan and usage questions. Live subscription activation is not active yet, and no card is charged from the billing page yet.

Report a problem with signup, login, dashboard access, document upload, or invoice tracking.

For support, onboarding, billing setup questions, production issue review, or account access help, email the PromptPay team.

Include your company name, the page or workflow involved, and a short description of what happened.