Support

Get help with invoice tracking, payment follow-up, and account access.

PromptPay Copilot is live as an MVP. Use this page as the support path for product, account, billing, and production access questions.

Product help

Get help understanding invoice tracking, payment follow-up, document uploads, reminders, and evidence packets.

Account and access

Get help with sign-in, company accounts, user access, and workspace questions.

Billing questions

Review plan and usage questions. Live subscription activation is not active yet, and no card is charged from the billing page yet.

Production issue

Report a problem with signup, login, dashboard access, document upload, or invoice tracking.

Contact

For now, contact the PromptPay team directly for support, onboarding, billing setup, or production issue review.

A dedicated support email and help desk workflow should be added before paid launch.