1. Information we collect
PromptPay may collect account information, company information, workspace records, client/project records, invoice records, uploaded documents, reminders, payment follow-up notes, usage information, and technical logs needed to operate the service.
2. How we use information
We use information to provide the product, authenticate users, display dashboards, store documents, process invoice and reminder workflows, generate evidence packets, improve reliability, and support users.
3. Uploaded documents
Uploaded documents may include invoices, receipts, contracts, change orders, payment proof, photos, or other business records. Document storage should remain private and access-controlled.
4. Service providers
PromptPay uses cloud and infrastructure providers to run the service, store data, authenticate users, process documents, host the web app, and operate background jobs. Future billing is expected to use Helcim.
5. Data protection
PromptPay uses authentication, access controls, private storage, and cloud security controls to protect business records. No system is perfect, and users should only upload documents they are authorized to store and use.
6. Retention
Business records may be retained while the account or workspace remains active, unless deletion, export, retention, or backup workflows are added and documented separately.
7. Your choices
Users may request help with account access, support issues, or business record review through the support path. More formal export and deletion workflows should be added before paid launch.
8. Contact
For privacy, account, or support questions, use the support page until a dedicated support and privacy contact workflow is added.